SERVICE S   L USOHUB

These Terms and Conditions apply to all services provided by Portugal Point (Pty) Ltd trading as Lusohub (“the Company”), whether the Client engages the Company online, in person, or by any other means. They are published on the Company’s website as a general notice to Clients and prospective Clients of the terms governing the provision of Services.
By engaging the Company, whether through its website, in-person consultations, or otherwise, the Client acknowledges and agrees to these Terms and Conditions.

1.    Definitions and Interpretation

1.1.    In this Agreement, unless the context otherwise requires:
1.1.1.    “Agreement” means these Terms and Conditions governing the provision of the Services.
1.1.2.    “Client” means any individual or entity who engages the Services of the Company, whether online, in person, or by other means.
1.1.3.    “Commencement Date” means the date on which the Client purchases, subscribes to, or otherwise engages the Services of the Company.
1.1.4.    “Company” means Portugal Point (Pty) Ltd trading as Lusohub.
1.1.5.    “Services” means the services offered by the Company and selected by the Client, whether purchased online or arranged in person.
1.2.    Headings are for convenience only and do not affect interpretation. Words importing the singular also include the plural and vice versa.

2.    Scope of Services

2.1.    The Company agrees to provide the Services selected and engaged by the Client.
2.2.    Any additional services must be agreed to in writing or otherwise confirmed by the Company and may be subject to additional fees.
2.3.    The Company will act with due care, skill, and diligence but provides no guarantees on outcomes or timeframes.

3.    Client Obligations

3.1.    The Client shall provide the Company with accurate, complete, and timely information and documentation necessary for the provision of the Services.
3.2.    The Client agrees to cooperate fully with the Company, respond promptly to requests, and attend any required interviews or appointments.
3.3.    The Client shall bear responsibility for the truthfulness and accuracy of all information and documents submitted to authorities or third parties.
3.4.    The Client acknowledges that failure to provide required information or cooperation may delay or prevent the Company from performing the Services.
3.5.    The Client shall be responsible for any costs associated with obtaining or translating documents, government fees, medical examinations, or other third-party charges.

4.    Company Obligations

4.1.    The Company shall provide the Services with reasonable skill, care, and diligence consistent with industry standards.
4.2.    The Company shall keep the Client informed of significant developments regarding the Services.
4.3.    The Company shall maintain the confidentiality of the Client’s personal and sensitive information, except as required by law or as necessary to provide the Services.
4.4.    The Company shall not be liable for delays or failures caused by factors outside its control, including but not limited to third party services, government department processing times, changes in law, or Client non-compliance.

5.    Fees and Payment Terms

5.1.    The Client shall pay the Company’s fees as displayed on the website, quoted in person, or otherwise agreed in writing.
5.2.    Fees are due and payable in full at the time of purchase or as otherwise specified in a written quotation or invoice.
5.3.    Unless otherwise stated, all fees are exclusive of VAT and other applicable taxes, which shall be added to invoices.
5.4.    The Client shall reimburse the Company for any reasonable out-of-pocket expenses incurred in providing the Services, including but not limited to third-party service provider fees, government fees, courier charges, translation costs, and travel expenses.
5.5.    Payments not received by the due date shall attract interest at the rate of prime plus 2% per annum, compounded monthly.
5.6.    All payments are non-refundable except as required by law.

6.    Confidentiality and Data Protection

6.1.    The Company shall treat all Client information as confidential and shall not disclose it to third parties except as necessary to perform the Services or as required by law.
6.2.    The Company commits to comply with applicable data protection laws, including the Protection of Personal Information Act (POPIA) and any other relevant legislation.
6.3.    The Client consents to the processing and transfer of personal data as necessary for the provision of the Services.

7.    Intellectual Property

7.1.    All materials, documents, reports, and advice provided by the Company remain the intellectual property of the Company.
7.2.    The Client is granted a non-exclusive, non-transferable licence to use such materials solely for purposes related to their process.
7.3. The Client shall not reproduce, distribute, or use the Company’s materials for any other purpose without prior written consent.

8.    Limitation of Liability

8.1.    The Company shall not be liable for any indirect, incidental, consequential, or punitive damages arising from or related to the Services.
8.2.    The Company does not guarantee the success of any immigration, emigration, or other process.
8.3.    The Client agrees to indemnify and hold the Company harmless from any claims, losses, or damages arising from the Client’s provision of false, misleading, or incomplete information.

9.    Term and Termination

9.1.    This Agreement commences on the Commencement Date and continues until completion of the selected Services or termination.
9.2.    Either party may terminate this Agreement on 30 days’ written notice.
9.3.    The Company may terminate immediately if the Client breaches any material term, including non-payment or failure to cooperate.
9.4.    Upon termination, the Client shall pay all outstanding fees and reimbursable expenses incurred up to the termination date.
9.5.    Upon full payment, the Company shall deliver to the Client all completed work and documents.

10.    Force Majeure

10.1.    Neither party shall be liable for failure or delay in performing obligations due to causes beyond their reasonable control, including natural disasters, government actions, or pandemics.
10.2.    In such events, the affected party shall notify the other promptly and make reasonable efforts to resume performance.

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11.    Breach and Remedies

11.1.    Should any party (the defaulting party) commit a breach of any provision of this Agreement, the other party (the aggrieved party) may give the defaulting party 14 business days’ written notice (or such longer period as may reasonably be required) to remedy the breach.
11.2.    If the defaulting party fails to comply, the aggrieved party shall be entitled to cancel this Agreement or to claim immediate payment and/or specific performance, without prejudice to rights to claim damages.
11.3.    The aggrieved party shall not be entitled to cancel this Agreement for any breach unless such breach is material and incapable of remedy, and the defaulting party fails to remedy within 14 business days.

12.    Domicilia and Notices

12.1.    The parties choose domicilia citandi et executandi ("domicilium address") for all purposes arising from this Agreement, as follows –
12.1.1.    Company: 
•    1st Floor, Portuguese Consulate Building, 15 Ernest Oppenheimer Ave, Bruma, Johannesburg
•    Email: bianca.vaz@lusohub.pt 
12.1.2.    Client: 
•    The physical or email address provided when engaging the Services, either online or in person.
12.2.    Either party may update its domicilium address by written notice to the other.
12.3.    Notices delivered by hand or email shall be deemed received on the first business day after transmission.

13.    General

13.1.    This Agreement constitutes the entire agreement between the parties and supersedes all prior understandings.
13.2.    Amendments must be in writing and agreed by both parties.
13.3.    If any provision is held invalid, the remainder shall remain in effect.
13.4.    The Client may not assign this Agreement without the Company’s consent.

By engaging Lusohub, whether online or in person, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.